United Utilities is a leading global BPO and customer management outsourcing business.

The company provides a range of innovative service solutions, including outsourcing, technology and consulting that delivers winning outcomes for its clients.

United Utilities work in partnership with clients in the commercial, financial services, utility and public sectors, delivering excellence in operational and customer service functions.


“One of the benefits we have received from working with Altus was the confidence they gave us in the value that we were bringing to our tender submission. They worked closely with us to deliver a winning bid and their postal expertise was a key factor in our success.”

Alison Matthews, Customer Services Manager

Case Study

The Challenge

Lloyds Banking Group was working to optimise efficiency through adopting a uniform approach for delivering services.

United Utilities was tendering for significant volumes of print and production related to an existing client’s documents and files. Due to an excellent working relationship with the client they had a full appreciation of their business print outsourcing requirements. They needed specialised support to help them draw further benefits for the client from the opening of the UK Postal Market. To provide a compelling tender response document that differentiated them from their competitors, they approached Altus to ask for assistance.


Efficiency was optimised and print & postal costs significantly reduced through the engineering of a new infrastructure that sourced the best-fit lowest cost delivery channel for the entire complex range of the bank’s applications.


Altus involvement, working directly with the Lloyds Banking Group Procurement team injected the necessary resource and expertise to accelerate the design and implementation of the new print & postal platform, delivering savings sevenfigure sum savings early in the process. This proactive approach delivered a lower cost-mailing infrastructure, which successfully extracted significant recurring annual savings for the client from the budget.


  • Cost savings.
  • Simplification of use.
  • Speed of implementation.
  • Minimum internal resource requirement.
  • Clearer management reporting.