ResolveCall has experienced rapid growth and earned an excellent reputation in providing its specialised services to customers.

ResolveCall is universally regarded as the UK’s leading Doorstep Debt Recovery Agency.

Their clients include some of the UK’s largest companies and Debt Recovery Agencies. Unrivalled experience, coupled with a wider range of recovery channels, means that ResolveCall is equipped to succeed where others have failed.

ResolveCall’s mailing services to customers is at the heart of their business. Although they have an excellent understanding of postal services, they wanted additional expertise to enhance customer benefits – so they got Altus involved.


“We were looking for a solution that would improve our service and reduce our significant costs in postage. We know how important this is to our business, and we knew Altus were the partner to help.”

Brenda Stevenson, Chairperson

Case Study

The Challenge

ResolveCall has an excellent understanding of postal services industry. Due to rapid growth, the company found itself sending more significant volumes of transactional mail. The challenge was to understand ResolveCall’s needs and take advantage of the opening of the UK Postal Market. Since
ResolveCall is an innovative business, they were early adopters of accessing Royal Mail Wholesale through the Downstream Access Channel, but they were looking for new ways to drive out more economies from the existing providers.


Altus audited, designed and implemented a new mailing solution for ResolveCall. This included a revision of their contact data management, print, production and postage strategies.


Altus designed and implemented a mailing solution that has helped ResolveCall realise the following
benefits: reduced postage costs; better management information; reduced time on customer communications.


  • Improved management control.
  • Centralisation of Postal Estate® expenditure.
  • Cost savings.
  • Simplification of use.
  • Speed of implementation.
  • Minimum internal resource requirement.
  • Clearing management reporting.