HSBC is one of the world’s largest banking and financial services organisations. It serves more than 40 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Their network covers 65 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

With around 4,400 offices worldwide, it aims to be the world’s leading and most respected international bank, located where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper.

Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by 200,000 shareholders in 129 countries and territories.


“HSBC worked with the team at Altus over several years and were delighted with their contribution and the expertise they brought to the business. Overall they added massive value and delivered
significant savings.”

Martin Street, Global Head of Procurement Operations, HSBC

Case Study

The Challenge

HSBC used their print and postal suppliers for several years and believed it had the optimum postage costs through mail optimisation and consolidation. Altus persuaded the team at HSBC to allow an independent audit to gain a clear understanding of the opportunities available through our expert knowledge and insight.


HSBC engaged Altus, who subsequently met with the print and postal suppliers to outline the approach and methodology through specialist subject matter expertise. Working closely with HSBC and its suppliers, Altus led the development of a print & postal strategy and designed a best-fit solution to lower costs across the complex range of the bank’s customer communication applications.

Various Projects

Altus have worked with HSBC spanning more than ten years and have carried out audits, procurement exercises in the UK, US & Canada.


Altus insight and expertise consistently delivered a significant recurring annual seven-figure sum on print & postage costs.

We have worked on leading procurement bid cycles, recoveries, business intelligence of a global print & postal expenditure of more than $150M p.a. and continue to offer our expertise to reduce further and eliminate communication costs.


  • Huge cost savings.
  • Lead procurement bid-cycles.
  • Improved print & postal solution.
  • Minimum internal resource requirement.
  • Creating business intelligence to allow better decisions.
  • Business transformation.
  • Increased profitability.